Junior Customer Service Associate at DMS – Solid CTC, Growth, Full Time

Delights Marketing Solutions (DMS) is seeking candidates for the Junior Customer Service Associate role. This is a full-time permanent position offering a competitive salary package ranging from 3 to 5 lakhs per annum, depending on candidate experience and evaluation. Applicants should hold one to two years of relevant customer service experience.

The role is designed for those wanting to take responsibility as a first-level contact for customer inquiries, covering a variety of support channels including voice, email, and chat. Expectations include good English and Hindi proficiency, CRM skills, and the ability to handle multiple interactions simultaneously.

Additional desired skills include experience in content writing, business processes, billing, and understanding confidentiality protocols. Flexibility for rotational shifts and meeting defined targets is crucial in this role.

Daily Responsibilities

Customer Service Associates at DMS act as the first line of contact for clients. Handling queries, concerns, and complaints across different channels is a primary duty each day.

They are expected to manage and resolve issues independently, using their experience and process understanding. Delivering accurate details about products and handling customer documentation in the CRM system is vital.

Another core part of the role is maintaining service-level agreements and responding to escalations professionally, coordinating with internal teams for timely solutions.

Identifying recurring problems and reporting on trends for improvements is encouraged. Supporting new joiners with process knowledge also falls under their scope.

Continuous learning through training and updates keeps associates aligned with current standards. Attention to data protection guidelines and high-quality customer interactions is a must.

Key Advantages

One of the major perks includes a solid CTC range that makes the position competitive for those with minimal experience. The company values process improvement and rewards those who contribute positively.

The exposure to multiple business functions empowers associates to build a strong base for future opportunities. The role also enables close learning from supervisors and experienced team members.

Challenges to Expect

While flexibility is rewarded, rotational shifts and high call volumes could be taxing for candidates who struggle with changing work patterns.

Moreover, the pressure to meet strict targets and quality benchmarks can be demanding. Handling tough escalations requires calmness and patience at all times.

Verdict

Overall, the Junior Customer Service Associate position at DMS is well-suited for ambitious individuals early in their careers. With focus on skill growth and clear performance metrics, it offers not just strong earning potential but a robust professional foundation.