SPA Reservationist (Back-up Therapist) with R12,000 Salary and Incentives

What the Role Entails

The SPA Reservationist (Back-up SPA Therapist) position offers a monthly salary of R12,000 with both treatment and retail commission. This is a full-time dual-function role.

The basic responsibilities include managing front desk bookings, guest communications, and supporting spa therapy treatments when needed. Hospitality shifts with rotating hours apply.

You’ll be required to deliver excellent guest service, manage bookings, answer calls and emails, and confidently upsell spa services. Flexibility is necessary due to extended working hours.

Candidates need at least two years’ experience both in reception duties and as a spa therapist, alongside a relevant accredited qualification in beauty therapy or similar.

Organisational skills, attention to detail, multitasking and professionalism are crucial as you will function as the first impression for guests and assist with treatment duties.

Key Job Responsibilities

Your workday revolves around being the welcoming face for all clients and guests, efficiently handling bookings, adjusting schedules, and responding across various channels.

Proficiency in spa software and office applications will be required, as is the ability to handle multiple tasks smoothly and accurately in a fast-paced environment.

Excellent communication both in person and over the phone is vital, ensuring clear and professional interaction at all times. Sales skills are also important for promoting add-on services.

A tidy appearance is expected, reinforcing the luxury image of the spa and making guests feel welcomed and valued. Time management is key to balancing front desk and therapy responsibilities.

Ensuring accurate cash-handling, proper reporting, and smooth guest experiences are at the core of this dual-role job.

Benefits and Advantages

This role provides a steady basic salary with added earnings from commissions on treatments and retail, making it attractive for those skilled in sales and services.

The spa also offers additional employee benefits, group incentives, and even staff transport, adding further value and making working hours more manageable and rewarding.

Drawbacks and Considerations

The hospitality schedule means working on weekends, public holidays, and some extended hours, which may not suit every lifestyle, though time off is given in lieu.

High guest traffic and multitasking across reception and therapy functions can be stressful, demanding a high level of professionalism and strong interpersonal skills.

Final Verdict

If you have experience and passion for spa operations, thrive on guest interaction, and value additional earning potential, this dual-role job is a strong fit.

Consider applying if you are flexible, confident in your skills, and seeking a professional work environment offering both stability and growth.