Customer Service Manager / Office Manager
Lead client success, manage orders and daily operations, and support creative tasks in a dynamic environment. Enjoy competitive salary and development opportunities.
Job Details and Conditions
This Customer Service Manager / Office Manager role offers a monthly salary in the R23,000 to R30,000 range. The position is permanent, appealing for those seeking long-term stability in their career.
Working hours are set between 3pm to 1am, aligning with U.S. business times. A PC with at least 8GB RAM, fast internet, and backup power is required for seamless work performance.
The employer values adaptability, discipline, and initiative. Proficiency in English and efficient communication skills are essential to thrive in this environment.
Applicants must demonstrate strong organisational skills and the capability to manage multiple projects with a solutions-minded approach. The role also expects willingness to work rotating shifts, including weekends and holidays.
CRMs, MS Office Suite, and general tech savviness are needed. Prior customer service experience is a plus—but not mandatory for success here.
Day-to-Day Responsibilities
The Customer Service Manager / Office Manager acts as the main point of contact for clients, ensuring a smooth transition from initial inquiry to project delivery.
Duties include managing all client communications, processing orders, and maintaining accurate data in CRM systems. Organisation and a detail-oriented mindset are crucial.
Tasks range from handling customer questions, submitting purchase orders, and following up with both clients and vendors, to supporting sales initiatives with a proactive approach.
The team values those who identify and resolve operational gaps, with a minimal creative component, such as assisting with artwork edits when needed.
Job-specific training is provided, benefiting those eager to learn and expand their skills within a dynamic, multifaceted work environment.
Key Advantages
One key advantage is the opportunity for skill growth. The employer supports learning new technical and creative abilities for employees at all levels.
Another clear benefit is the competitive salary package. It reflects the importance of the role and its responsibilities, making it an attractive offer for aspiring professionals.
Potential Downsides
The shift schedule may not suit everyone, due to evening and night hours as well as occasional weekend commitments. Flexibility is vital for success here.
The role requires a high degree of self-discipline and equipment reliability. Technical difficulties could become a challenge if you lack consistent power and connectivity.
Final Verdict
Overall, this job is ideally suited for adaptable, proactive individuals seeking both professional growth and a stable, rewarding role. The unique hours and dynamic, varied workload will appeal to self-motivated candidates ready for a fresh challenge.
